ONLINE HELP

Frequently Asked Questions

Q. How do I use iTunes to download my purchased tutorial?
A. We have created a step-by-step guide to answer this question.  You'll find the guide here.

Q. How long does it take for the DVD to arrive?
A. If you are in the U.S. standard shipping can take 2-3 days.  Overseas delivery can take up to 7 days.

Q. Do you offer phone support?
A. We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. If you have purchased a product in the past 30 days, please call 928-541-0202 for assistance.

Q. I lost all my files due to a hard drive crash.  Can I request another download?
A. We offer a one-time re-download of your tutorials should you experience data loss. Please send requests to support@rippletraining.com.

Q. I lost my DVD. Can I get a replacement?
A. There is a $20.00 replacement fee plus the cost of shipping. 

Q. Can I use your training on more than one computer?
A. You are licensed to use the training on 3 personal devices.  More than 3 devices will require a site license. Please contact support@rippletraining.com to obtain a site license.

Q. Can I use the media in my classroom to teach?
A. Our training tutorials are to be used for only individual use only. Any other use is a violation of our license agreement; for bulk classroom or education discounts, please contact support@rippletraining.com.

Q. Do you offer individual or on-site training in a group setting?
A. We do! Because of the complexity, please email steve@rippletraining.com us for a quote. 

If your question is not answered above, please email us at support@rippletraining.com