5rt Ripple Training

ONLINE HELP

If you have a question that is not answered by the Frequently Asked Questions below, please use the gray "Help" button at the bottom right hand side of our website.

 

Frequently Asked Questions

Q. How do I use iTunes to download my purchased tutorial?
A. We have created a step-by-step guide to answer this question.  You'll find the guide here.

Q. How long does it take for the DVD to arrive?
A. If you are in the U.S. standard shipping can take 2-3 days.  Overseas delivery can take up to 7 days.

Q. Do you offer phone support?
A. We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. If you have purchased a product in the past 30 days, please call 928-541-0202 for assistance.

Q. I lost all my files due to a hard drive crash.  Can I request another download?
A. We offer a one-time re-download of your tutorials should you experience data loss on supported products only. Please click the help button on the bottom right and indicate you need help with Tutorials. Please include the name of the tutorial you need help with and your order number.

Q. Can I use your training on more than one computer?
A. You are licensed to use the training on 3 personal devices.  More than 3 devices will require a site license. Please click the help button on the bottom right and indicate you need help with Sales to get information about bulk licensing and eductional discounts.

Q. Can I use the media in my classroom to teach?
A. Our training tutorials are to be used for only individual use only. Any other use is a violation of our license agreement; for bulk classroom or education discounts, please click the help button on the bottom right and indicate you need help with Sales.

Q. Do you offer individual or on-site training in a group setting?
A. We do! Because of the complexity, please click the help button on the bottom right and indicate you need help with Sales.