SUPPORT

Frequently Asked Questions

Q. I've never used iTunes, how do I download my tutorial?

A. We have created a step-by-step guide to answer this question.  You'll find the guide here

Q. How long does it take for the DVD to arrive?

A. If you are in the U.S. standard shipping can take 2-3 days.  Overseas delivery can take up to 7 days.

Q. Do you offer phone support?

A. We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. 

Q. I lost all my files due to a hard drive crash.  Can I request another download?

A. We offer a one-time re-download of your tutorials should you experience data loss. We cover up to one year of data loss.

Q. I lost my DVD. Can I get a replacement?

A. There is a $20.00 replacement cost plus shipping.

Q. Can I use your training on more than one computer

A. You are lisensed to use the training on 3 personal devices.  More than 3 devices will require a site license.

Q. Can I use the media in my classroom to teach?

A. The media can be used for teaching purposes only. Any other use is a violation of our license agreement.

Q. Do you offer individual or group on site training?

A. We offer on-site training.  Because of the variables involved, we request that you email us for a quote.