Support FAQ: Tutorials

Look for an answer in any of the FAQs below, or click the Get Help button to send a question to our Ripple Support Team.

Didn’t find your answer below? Try a different FAQ.

Which tutorial should I purchase?

For specific help about which tutorial to purchase, please use the Get Help button above, select “Tutorial” from the drop down menu, and then give us a detailed description of what you need. We will respond with a tutorial purchase suggestion and tell you what section of the tutorial to focus on.

How do I watch the tutorials I have purchased?

Tutorials purchased on our website will be available for you to watch instantly through our Ripple Online Player on any computer or mobile device that is connected to the internet and is able to stream video. After you receive your purchase confirmation email, login to www.rippletraining.com on your computer or mobile device, click on My Library in the menu bar, and you will be taken to your personal video Library where you can watch the tutorials you have purchased*. Click a tutorial icon in My Library to be taken immediately to the Ripple Online Player to stream your tutorial instantly!

If you have a slow internet connection or do not wish to use the streaming option, please use the USB delivery method at checkout and we will ship your tutorial to you on an 8GB Ripple Training USB drive. All tutorials are recorded in 1080p and can copied to your computer or synced to your mobile device.

*Not all tutorials will supported through the new Online Ripple Player. Please click HERE to see the list of our supported tutorials.

Where can I find the project media for my tutorial?

If your tutorial contains project media, you will find a link for it in the menu bar of the Online Player. Just click the tutorial in My Library and you will be taken to the Online Ripple Player. Once you are in the Player, you will find the link for your project media in the menu bar.

Are all the products that I have purchased available in the new Ripple Online Player?

All of the tutorials currently available for sale are supported and will be immediately streamable within the Online Ripple Player. If you have an older tutorial that is not showing up in your “My Library” section after you have logged in, please check the supported tutorial page HERE to verify if the tutorial is available for immediate streaming in our Online Player.

If your tutorial is not on our supported tutorials page, please press “Get Help” and let us know which purchased tutorial you need help with.  We will be supporting our older “iTunes delivered” products through March 31, 2015.

Where can I see past order history?

Past order history can be found in the My Account section when you are logged in to the website. Mouse over your name at the top right and select “My Account” from the dropdown. Only purchase history for supported products will be shown; if you need help with a tutorial that is no longer supported, please contact support by clicking Get Help above.
If you have a tutorial that is not showing in My Library but is listed on the supported products list, you may multiple accounts. We are able to combine multiple accounts and email addresses into one account. Please click the Get Help button above to contact the Ripple Support Team and we will combine your accounts.  Please list your contact information, the email addresses you want to consolidate, your previous order numbers from your previous purchase receipts, and indicate which email address your want to use as your main  account.

I lost my iTunes files or my links have expired.

Check to see if your tutorial is on our supported tutorials page by clicking HERE. If your product is supported, it should be available in the “My Library” section in the top menu when you are logged in to your account.

If your tutorial is not on our supported tutorials page, please press “Get Help” and let us know which purchased tutorial you need a fresh link for.  We will be supporting our older “iTunes delivered” products through March 31, 2015.

Can I use your training on more than one computer?

You are licensed to use the training on 3 personal devices.  More than 3 devices will require a site license. Please press Get Help above to obtain a site license.

Can I use a Ripple Training tutorial in my classroom to teach?

Our training tutorials are to be used for individual use only. Any other use is a violation of our license agreement. We offer bulk classroom or education discounts to help with educational institutions. Please press Get Help above to contact our Ripple Sale Support Team.

Do you offer individual or on-site training in a group setting?

Yes, we do! Because of the complexity, please press Get Help above to contact our Ripple Sale Support Team for a quote.

Do you offer phone support?

We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. If you have purchased a product in the past 30 days, please call 928-541-0202 for assistance.

Meet your Ripple Support Team

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