Support FAQ: Tutorials

Look for an answer in any of the FAQs below, or click the Get Help button to send a question to our Ripple Support Team.

Didn’t find your answer below? Try a different FAQ.

Which tutorial should I purchase?

For specific help about which tutorial to purchase, please use the Get Help button above, select “Tutorial” from the drop down menu, and then give us a detailed description of what you need. We will respond with a tutorial purchase suggestion and tell you what section of the tutorial to focus on.

How do I watch the tutorials I have purchased?

You have two convenient options for watching your training: Streaming and Download.

STREAMING INSTRUCTIONS:

Tutorials purchased on our website will be available for you to watch instantly through our Ripple Online Player on any computer, tablet, or mobile device that is connected to the internet and is able to stream video. After you receive your purchase confirmation email, login to www.rippletraining.com on your computer, tablet, or mobile device, click on My Library in the menu bar, and you will be taken to your personal video Library where you can watch the tutorials you have purchased. Click a tutorial icon in My Library to be taken immediately to the Ripple Online Player to stream your tutorial instantly!

DOWNLOAD INSTRUCTIONS:

You can download the lessons for your tutorial directly from the Ripple Player. To access the Ripple Player, login to www.rippletraining.com and go to the My Library section. Select the tutorial you wish to download. Once the Player loads, mouse over the lesson you want to download and click on the Cloud Icon on the right side of the lesson name. The lessons will be downloaded by your browser and will be available in the folder that is set as the default download folder for your browser. If you wish to view the downloaded lesson on your iPad, iPhone or other portable device, simply sync it to your device just as you would any other media file. (Process differs depending on your device; contact your device manufacturer for detailed instructions on syncing media to your device).

How do I download the lessons for my tutorial?

You can download the lessons for your tutorial directly from the Ripple Player. To access the Ripple Player, login to www.rippletraining.com and go to the My Library section. Select the tutorial you wish to download. Once the Player loads, mouse over the lesson you want to download and click on the Cloud Icon on the right side of the lesson name. The lessons will be downloaded by your browser and will be available in the folder that is set as the default download folder for your browser. If you wish to view the downloaded lesson on your iPad, iPhone or other portable device, simply sync it to your device just as you would any other media file. (Process differs depending on your device; contact your device manufacturer for detailed instructions on syncing media to your device).

*Some of our older tutorials will not be supported through the new Online Ripple Player. Please click HERE to see the list of our supported tutorials.

Where can I find the project media for my tutorial?

If your tutorial contains project media, you will find a link for it in the menu bar of the Online Player. Just click the tutorial in My Library and you will be taken to the Online Ripple Player. Once you are in the Player, you will find the link for your project media in the menu bar.

Where can I see past order history?

Past order history can be found in the My Account section when you are logged in to the website. Mouse over your name at the top right and select “My Account” from the dropdown.

If you have a tutorial that is not showing in My Library, please click the Get Help button above to contact the Ripple Support Team.  Please send us your contact information and any previous order numbers from your previous purchase receipts.

I lost my iTunes files or my links have expired.

If you need help with an older iTunes delivered product, please contact us using the Get Help button. Please include your contact information and describe your issue and we will get back to you as soon as possible.

Can I use your training on more than one computer?

You are licensed to use the training on 3 personal devices.  More than 3 devices will require a site license. Please press Get Help above to obtain a site license.

Can I use a Ripple Training tutorial in my classroom to teach?

Our training tutorials are to be used for individual use only. Any other use is a violation of our license agreement. We offer bulk classroom or education discounts to help with educational institutions. Please press Get Help above to contact our Ripple Sale Support Team.

Do you offer individual or on-site training in a group setting?

Yes, we do! Because of the complexity, please press Get Help above to contact our Ripple Sale Support Team for a quote.

Do you offer phone support?

We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. If you have purchased a product in the past 30 days, please call 928-541-0202 for assistance.

Meet your Ripple Support Team

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