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Support 2017-07-19T14:01:44+00:00

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Ripple Training Plugins and FxFactory FAQ 2017-09-07T16:52:00+00:00

FxFactory is a stand-alone application similar to the Mac App store for delivering and managing your plugins.

Using FxFactory you can download, install and test all plugins in trial mode free of charge before making a purchase.

During trial mode, all products are fully functional indefinitely, but will render a small watermark over your footage. FxFactory allows you to manage all your plugins in one place by allowing you to activate/deactivate just the plugins you want available within Final Cut Pro X (or other host application).

You also have the option to uninstall FxFactory and all of its products with a single click.

Here is a short list of benefits to using FxFactory:

– Consistent and reliable deployment/installation/purchasing/licensing of plugins.
– Consistent and reliable product removal/uninstall.
– Hassle-free updates. If a plugin has been updated it’s immediately available via FxFactory.
– Centralized efficient first level support for all products via FxFactory support system. https://fxfactory.com/support/
– One account for your licenses. If you buy multiple products they will all be linked to your FxFactory account and will automatically carry over to your other Macs. No need to track different serial numbers, download installers etc.
– Integrity checks on plugins. FxFactory ensures that plugins delivered via FxFactory are not tampered with and replaces them if they were changed or damaged. This allows for a consistent and reliable user experience.

The best way is to launch FxFactory and choose Contact Technical Support from the Help menu.

Doing so sends your system profile to FxFactory so they can see exactly what version of FxFactory, MacOS and FCP X you are using.

You can also contact us at support@rippletraining.com.

Launch FxFactory. From the Actions menu, choose Disable Trial Products:

Download the latest version of FxFactory:
http://fxfactory.com/download/

After installing, launch the FxFactory application and sign in with the same email you used during purchase. You may need to create a new password if you have not done so already. Once you login successfully, all products you purchased will appear inside the app.

After you have licensed the plugins, restart Final Cut Pro X and check if the watermarks are still there.

In Final Cut Pro X you may have to change one of the parameters of the plugin, forcing a change and re-render the clip.

If you have two machines you should purchase two licenses. You can purchase multiple licenses at once via the following link:
http://fxfactory.com/products/?method=web&type=commercial/

Contact sales@fxfactory.com and inquire about volume license discounts which start at 10+ seats.

Yes – go to https://fxfactory.com/download/ and scroll down, you’ll see links for versions of FxFactory that are compatible with older Mac OS versions like Lion, Mavericks, and Yosemite. That said, we highly recommend using the latest OS for optimal plugin performance.

No, our plugins are designed to work exclusively in Final Cut Pro X. If there is a feature you’d like added, please contact us at support@rippletraining.com.

What is your upgrade policy for your tutorials? 2016-11-21T11:39:11+00:00

See our upgrade policy here.

How do I view my tutorials on my iPad? 2016-10-19T11:14:09+00:00

The easiest way to view Ripple tutorials on the iPad is by streaming them directly from your web browser.

If you do not have access to internet, simply download the tutorial to your computer and then sync the movies to your iPad. The only limitation will be the amount of storage space available on your iPad.

How do I get a .pdf invoice of my order? 2016-09-22T16:24:34+00:00

Hover over My Account and click on My Orders. Click Invoice for the order you need. If the Invoice option is not available, please contact us through Support.

Get help with a paid Ripple plugin 2017-08-16T10:45:20+00:00
Get help with a free Ripple plugin 2017-07-17T04:11:19+00:00
How do I get phone support? 2017-09-11T10:06:33+00:00

We offer 30 day phone support related to our training products. Phone support related to Apple or Adobe software and/or troubleshooting is not supported. If you have purchased a product in the past 30 days, please call (800) 280-4344 for assistance.

Do you offer individual or on-site training in a group setting? 2016-05-23T23:20:13+00:00

Yes, we do! Because of the complexity, please press Get Help above to contact our Ripple Sale Support Team for a quote.

Can I use a Ripple Training tutorial in my classroom to teach? 2016-05-23T23:19:07+00:00

Our training tutorials are to be used for individual use only. Any other use is a violation of our license agreement. We offer bulk classroom or education discounts to help with educational institutions. Please press Get Help above to contact our Ripple Sale Support Team.

Can I use your training on more than one computer? 2017-07-17T04:11:19+00:00

You are licensed to use the training on 3 personal devices. More than 3 devices will require a site license. Please press Get Help above to obtain a site license.

Where can I see past order history? 2017-09-11T14:58:34+00:00

Past order history can be found in the My Account section when you are logged in to the website. Mouse over your name at the top right and select “My Account” from the dropdown.

If you have a tutorial that is not showing in My Tutorials, please click the Contact Support button above to contact the Ripple Support Team. Please send us your contact information and any previous order numbers from your previous purchase receipts.

Where can I find the project media for my tutorial? 2017-09-11T14:59:38+00:00

If your tutorial contains project media, you will find a link for it in the menu bar of the Online Player. Just click the tutorial in My Tutorials and you will be taken to the Online Ripple Player. Once you are in the Player, you will find the link for your project media in the menu bar.

How do I download the lessons for my tutorial? 2017-09-11T15:00:05+00:00

You can download the lessons for your tutorial directly from the Ripple Player. To access the Ripple Player, login to www.rippletraining.com and go to the My Tutorials section. Select the tutorial you wish to download. Once the Player loads, click the “Download Tutorial” button on the home page of the Ripple Player. The lessons will download to the default location for your web browser.

How do I watch the tutorials I have purchased? 2017-09-19T15:44:02+00:00

You have two convenient options for watching your training: Streaming and Download.

STREAMING INSTRUCTIONS:

Tutorials purchased on our website will be available for you to watch instantly through our Ripple Online Player on any computer, tablet, or mobile device that is connected to the internet and is able to stream video. After you receive your purchase confirmation email, login to www.rippletraining.com on your computer, tablet, or mobile device, hover over your name in the top right corner, click My Tutorials from the drop-down that appears, and you will be taken to your personal, purchased video tutorial library where you can watch the tutorials you have purchased. Click a tutorial icon in My Tutorials to be taken immediately to the Ripple Online Player to stream your tutorial instantly!

DOWNLOAD INSTRUCTIONS:

You can download the lessons for your tutorial directly from the Ripple Player. To access the Ripple Player, login to www.rippletraining.com and go to the My Tutorials section. Select the tutorial you wish to download. Once the Player loads, click the “Download Tutorial” button on the home page of the Ripple Player. The lessons will download to the default location for your web browser.

Which tutorial should I purchase? 2017-07-17T04:11:20+00:00

For specific help about which tutorial to purchase, please use the Get Help button above, select “Tutorial” from the drop down menu, and then give us a detailed description of what you need. We will respond with a tutorial purchase suggestion and tell you what section of the tutorial to focus on.

Where can I see past order history? 2017-09-11T15:01:56+00:00

Past order history can be found in the My Account section when you are logged in to the website. Mouse over your name at the top right and select “My Account” from the dropdown.

If you have a tutorial that is not showing in My Tutorials, please click the Get Help button above to contact the Ripple Support Team. Please send us your contact information and any previous order numbers from your previous purchase receipts.

Does Ripple Training accept purchase orders? 2017-08-28T16:20:28+00:00

Yes, please use the button below, and send us some details about your order. Please allow 1 week for processing.

CONTACT SUPPORT
How do I purchase my products on USB? 2016-05-23T23:06:57+00:00

Click on your shopping cart and use the Add USB option that is now available.

What are my shipping options? 2016-05-23T23:06:32+00:00

We ship via United States Postal Service. We offer First Class, Priority and Express as well as International Airmail, Priority and Express.

Does Ripple offer bulk discounts? 2017-07-17T04:11:20+00:00

We do offer bulk discounts if you are trying to purchase more than 1 copy of the same tutorial. Please click the Get Help button above to contact our Ripple Sales Support Team.

Does Ripple offer educational discounts? 2016-11-22T17:43:15+00:00

We offer multi-user Educational discounts. Please click here for more information.

 

My Credit Card was rejected, what do I do? 2016-05-23T23:05:30+00:00

If you are an international customer, problems relating to address verification or other factors may cause problems when processing your credit card transaction. Carefully verify that the information you are submitting exactly matches the information on file with your credit card company. If your credit card continues to be rejected, please try using Paypal to complete the transaction.

If you are a domestic customer (U.S.), make sure all details are correct in your customer profile. The name and address on your account must match the name and address on your credit card. If you need further assistance, click Get Help above to contact our Ripple Support Team.

How do I restore my previous purchase in the “Lessons for” app? 2017-07-17T04:11:20+00:00

If you have already purchased the license for the locked movies, you can use the Restore button in order to restore your transaction at no additional charge. This will also work on multiple computers as long as you are using the same Apple ID; if the app is locking up when you attempt to Restore, the app was most likely downloaded while signed into the App Store with the incorrect Apple ID.

Please complete the following steps in order to Restore with the correct Apple ID:

1. Delete the “Lessons for” app that is currently installed.
2. Open up the Mac App Store App.
3. From the menu bar at the top of your screen verify that Store > View My Account is signed into the Apple ID that was used to purchase the license
4. Re-download the “Lessons for” app.
5. Unlock using the Restore button on the first page of the app once it opens.

Can I install your app on more than one computer? 2017-07-17T04:11:21+00:00

If you have already purchased the license for the locked movies, you can use the Restore button that is available on the front page of the app immediately after the app starts up. As long as you are using the same Apple ID, you can restore your previous purchases on any computer that you own.

What is Ripple Training’s return policy? 2017-09-05T12:42:06+00:00

Refunds are dealt with on a case by case basis and for store credit only.