If you are an international customer, problems relating to address verification or other factors may cause problems when processing your credit card transaction. Carefully verify that the information you are submitting exactly matches the information on file with your credit card company. If your credit card continues to be rejected, please try using Paypal to complete the transaction.

If you are a domestic customer (U.S.), make sure all details are correct in your customer profile. The name and address on your account must match the name and address on your credit card. If you need further assistance, click Get Help above to contact our Ripple Support Team.